1. Eligibility:

 

a. To be eligible for a return, the item must be purchased directly from Mr. Muti Angling Supplies website (www.mrmuti.com).

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b. The return period for a refund or exchange is 7 days from the date of delivery.

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c. Only items in their original condition and packaging will be accepted for return. The item should be unused, undamaged, and free from any signs of wear or alteration.

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  2. Return Process:

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a. To initiate a return, please contact our customer service team at Support@mrmuti.com within the 7-day return period.

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b. Provide the following information in your return request:

• Order number

• Item(s) being returned

• Reason for return

 

c. Our customer service team will guide you through the return process, including providing you with a return authorization number (RMA) if necessary.

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d. Pack the item securely in its original packaging or a suitable alternative to prevent damage during transit.

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e. Include a copy of the original invoice or order confirmation in the package.

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f. Ship the item to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the package reaches us safely.

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  3. Return Shipping Costs:

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a. If the return is due to a defect, error in the order, or damaged item, Mr. Muti Angling Supplies will cover the return shipping costs.

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b. If the return is for reasons other than those mentioned above, the customer will be responsible for the return shipping costs.

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  4. Refund Process:

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a. Once the returned item is received and inspected, we will notify you regarding the status of your refund or exchange.

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b. If the return is approved, we will process the refund using the original payment method within a reasonable timeframe.

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c. Refunds may take several business days to appear in your account, depending on your bank or credit card issuer.